F.A.Q.'s

General:
  • Where are you located? 
  • What are your store hours? 
    • We are open from 9:30AM to 5:30PM every day except Christmas Day and New Year's Day
  • Do you have another location?
    • We have permanently closed our Nanton store and have absorbed all the inventory into our Calgary store.
  • What are "objects of intrigue"?
    • While much of our inventory consists of antiques - items of a relatively significant age - we also have items that are newer, but still interesting, obscure, or unique. We try to maintain a wide collection of objects, all selected for their beauty and quality of craftsmanship.
Antiques & Products:
  • What does "as-is" mean? 
    • Most of our products are not new, meaning that they've seen a life and sometimes been worn or damaged in the process. We make every effort to ensure that the product you receive looks the same as it has been photographed, and to explicitly note damage inconsistent with typical wear and tear that would be expected from an antique. If you are at all concerned about something, please don't hesitate to contact us directly. 
  • I'm looking for something specific, but I don't see it on the website. Do you have anything else?
    • Our website is not yet an exhaustive inventory of all the products we have, but we're working on it! If you are looking for something specific, please don't hesitate to contact us directly at (403) 287-8770 or team@ironcrow.ca. Our team would love to help you find that perfect piece.
  • How often does your inventory change?
    • Daily. We are constantly bringing in new pieces, and selling through the one-of-a-kind products in stock. Check back regularly to see what's available!
  • I have a question about a product I saw online, can you help me?
    • Absolutely! Please call us during business hours or email team@ironcrow.ca. To make things easier, please note the SKU of the product (at the bottom of the description). 
  • Do you buy or consign antiques?
    • We do both! If you have something you would like to sell, please send an email to team@ironcrow.ca with photos and a brief description of the item(s) in question. 
  • Do you offer gift certificates?
    • We are working diligently at having gift certificates available on our online store. If you are wanting to purchase one, please call us at

      403-287-8770 and we can process it over the telephone & we will mail it for free!

Orders:
  • Can I edit/add to/cancel my order?
    • If you would like to make changes to your order, please contact us by phone or email estore@ironcrow.ca as soon as possible, and we will do our best to accommodate you. Please note that once an order has been fulfilled, we are unable to modify it. This includes changing shipping addresses. 
  • The item I want now says sold out! Can I still order it? 
    • Most of the products we have are one-of-a-kind, which means once it's sold, we unfortunately don't have any more. 
  • What if my order doesn't meet my expectations? Can I return it?
    • Due to the nature of our product, we do not accept returns. We strongly encourage you to consider the items carefully, including condition and dimensions, and reach out to our team if you have any questions whatsoever. For more information, please review our Returns & Refund Policy.
  • Why do I have to provide all this personal information?
    • We use the information you provide to process your order. We also use your phone number and/or email to contact you if there is an issue or question that arises (so please use an email that you check frequently). We will not sell or use your information maliciously. For more details, please review our Privacy Policy. 
Shipping:
  • Do you ship internationally?
    • Unfortunately, at this time we are only able to sell and ship within Canada.
  • How much will it cost to ship my item(s)?
    • Shipping prices will depend on the size, weight, and method of shipping the item(s) in question. Most items will display shipping options and pricing at checkout. For larger or more delicate items, such as furniture and chandeliers, we may contact you directly.
  • How long until I get my item(s)?
    • We strive to process all orders within 72 hours at the most. Once your order is processed, you should receive an email letting you know it has been shipped. All shipping options at checkout are from when it is shipped (excluding remote shipments and exceptional circumstances). You can track your package to see where it is in real time.
  • How can I track my order?
    • Once your order is shipped, you will receive an email with a tracking number for Canada Post. You can enter that number here to see where your package is.
  • Can I request a specific or private courier?
    • Certainly, though please be aware this may incur additional costs. Please contact us directly for more information or to arrange shipments.
  • How do you package my items?
    • We take great care to package every order to minimize the possibility of damage. Many of our items are delicate and we make sure to package them with that in mind. Regular sized items will be wrapped with bubble wrap and paper in sturdy boxes. For more delicate or larger items, we ship in custom crates. For more information, please contact us directly.
  • What happens on the rare occasion that an item I receive is damaged?
    • Please contact us at support@ironcrow.ca as soon as possible with a description and images of the item in question.