Refund Policy

ALL SALES ARE FINAL

 

Due to the unique nature of the antiques and collectibles retail industry, Iron Crow does not issue refunds, exchanges, credits or returns.

Iron Crow ensures that we do our best to describe our products accurately and honestly based on the best resources available while the listing is in preparation. Any text description is supplemented by photographs meant to afford a visual perspective, approximating those of an on-site preview as closely as is possible in an online retail venue. Previews of items are available at our physical store location in Calgary, AB upon request. Iron Crow is happy to try and clarify information and provide additional support according to our customers’ wishes. Meanwhile, please read the product description and condition report carefully (including dimensions), examine all photographs closely and request additional images if desired. Finally, please attempt to resolve any questions before placing your order.

Please remember that many of our available items are antique and many decades old. Expect some wear and tear such as minor scratches or blemishes. We are careful to note any damage or repairs that the items may have sustained in the listing. Contact us with 24-48 hours of purchase if there is a problem with the order that you have placed and we will do our best to mediate the issue. Restocking fees may apply in rare cases where management agrees to refunds, cancellations, credits, exchanges or returns.

Orders awaiting pick-up and shipment may not be cancelled.

Please contact Iron Crow directly if there has been damage due to shipping .